Partner Support for Payroll for Dynamics NAV (Australia)
For Payroll for Dynamics NAV (Australia) support please submit your support request to our Support Team. All support requests will be assessed in a timely fashion.
If escalation to a specialist consultant is required then this will be dependent on their availability.
To ensure that your requests can be adequately qualified, we ask that in the subject of the email include your company’s name, your clients company name & the area of Payroll for Dynamics NAV (Australia) in which the issue is occurring. Please also include the below information in the content of your email to support:
- Company Name
- Contact Name
- Contact Number
- Clients Company Name
- Where in Payroll for Dynamics NAV (Australia) the issue is occurring
- A brief outline of what is happening
- Urgency of the problem
Adding appropriate screenshots of the issue will improve the ability of a consultant to action your request.
Support Escalation; escalation of support issues can be emailed to our Support Team HERE.
Support Lifecycle; Liveware ERP provides support for Payroll for Dynamics NAV (Australia) for versions of Dynamics NAV that are currently supported by Microsoft® up to the mainstream support end date.
Support Knowledge; training and support documentation can be accessed via the Liveware Partner Portal.
Product Roadmap; Payroll for Dynamics NAV (Australia) will follow the Statement of Direction for Microsoft Dynamics® NAV and will remain compliant to Australian Tax Office payroll requirements.