Service
Microsoft brochures:
Download Microsoft Dynamics NAV Service Brochure
What is Service?
The maintenance and management of client assets!
Microsoft Dynamics NAV enables your organisation to make good purchasing decisions because you know what orders need to be filled and when. You can see whether the spare parts and items you need are available when you need them and gather your requisitions so you know what and when items need to be ordered for all your open service orders.It also allows you to;
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Organise your resources for maximum efficiency by using Service Management as a planning tool for future resource allocation.
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Identify service requirements in advance so your dispatchers and technicians have accurate and up-to-date information about future demand.
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Create a personal profile for every customer, so you’re always up-to-date on the changing needs of each customer. For example, you can offer your customers billing flexibility, personalised pricing, and the opportunity to specify preferred technicians and service times.
Providing great service however, can be costly. But what if extending the services you offer to meet increasing customer needs was profitable? The Service Management application area in Microsoft Dynamics NAV helps you increase the productivity of your service operations and sharpen your competitive edge.
Your operations are more cost-effective because you’re always up-to-date and informed about the current status of your inventory. For example; You are able to pinpoint out-of-date, defective, unreliable, and unnecessarily expensive spare parts and service items in your portfolio.
More importantly, you can identify your most cost-effective spare parts and service items at a glance, as well as the hidden spare parts and service items that may be adding unnecessary costs to your operations.
"Utilising the service module is essential for businesses who service what they sell".
- Glenn Walker, Managing Director of Liveware